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Top 10 Features of VOIP(Internet Telephony ) to enhance Freight Business Communication

Freight Forwarders today are looking at new ways to cut costs and improve business process efficiency. One of the most important tools a freight forwarder needs is communication. Now with the VoIP system, a freight forwarder can make many developments in business communication which will enhance business efficiency and customer satisfaction.

What is Internet Telephony & VOIP?

Internet Telephony is  the communication of voice messages over the Internet, instead of through the public switched telephone network (PSTN). The term “Internet telephony” specifically encompasses VoIP.

VoIP stands for Voice Over Internet Protocol. This is a system by which phone calls are made via the internet, rather than through traditional phone lines.

VoIP technology converts analog audio signals into digital data that can be transmitted over the internet. When a call is made using VoIP, the voice data travels from the caller’s phone to an IP network via an analog telephone adapter (ATA) or IP phone. The data then travels over the internet to its destination, where it is converted back into analog audio signals and heard through a conventional phone.

The VoIP phone system, which is based on internet telephony, offers a number of features to enhance your business communication. Here is a top ten list:

1) Low Cost-Per-Call:

The VoIP phone system eliminates the need for traditional telephone circuits. With VoIP, you can make local and long-distance calls for free or at a very low cost when compared with conventional telephone services. In addition, you can use services like Cargonet Telephony  to make cheap international calls.

2) Service Mobility:

With VoIP, your phone number travels with you wherever you go. This means that you can receive and make calls from any location where there is an Internet connection. You can even take your VoIP phone to another country and still receive calls made to your home or office number with no roaming charges.

3) Conferencing:

The VoIP phone system makes it easy to set up conference calls among several callers simultaneously without the need for special equipment or Infrastructure  such as meeting room speakers or microphones .  Mobile phones can be used to collaborate.

4) Automated Receptionist:

All incoming calls are answered by an automated receptionist that greets callers in the same way they are greeted by a live operator in a traditional phone system. The automated receptionist also provides information about the company and connects calls.

5.Multi-Tasking :

The extension feature enables you to make or receive a call on any number while you are engaged in another call. It also provides extended features   to  get in touch with your Customers, Colleagues  , and Network agents

6. Dedicated Hotline :

You can create a dedicated hotline for your customer service department or sales team by having a single-digit number for your office. This will also help other departments as they will be able to reach the department with ease.

7. Single Network :

As VOIP phone systems use the internet connection, it allows you to connect your branch offices across the globe through a single network without extra investment in other networks like PSTN and ISDN . This helps in maintaining uniformity and consistency in the business operations.
  • 8.Instant communication :

    Client Interaction dedicated line can be given to customers   for instant communications

9.Professional Call recording :

All calls get recorded under a single server irrespective of  multiple branches even  can  access the Active Directory.

10.unified Communication Architecture :

Your sales team can make calls  from our  CargoNet CRM  web application  where all client interaction  will get recorded  under unified Communication Architecture (no need dial a no for interaction   calls initiated by an single click).
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