Freight Forwarders today are looking at new ways to cut costs and improve business process efficiency. One of the most important tools a freight forwarder needs is communication. Now with the VoIP system, a freight forwarder can make many developments in business communication which will enhance business efficiency and customer satisfaction.
Internet Telephony is the communication of voice messages over the Internet, instead of through the public switched telephone network (PSTN). The term “Internet telephony” specifically encompasses VoIP.
VoIP stands for Voice Over Internet Protocol. This is a system by which phone calls are made via the internet, rather than through traditional phone lines.
VoIP technology converts analog audio signals into digital data that can be transmitted over the internet. When a call is made using VoIP, the voice data travels from the caller’s phone to an IP network via an analog telephone adapter (ATA) or IP phone. The data then travels over the internet to its destination, where it is converted back into analog audio signals and heard through a conventional phone.
The VoIP phone system, which is based on internet telephony, offers a number of features to enhance your business communication. Here is a top ten list: