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Top 10 Features of VOIP(Internet Telephony ) to enhance Freight Business Communication

Freight Forwarders today are looking at new ways to cut costs and improve business process efficiency. One of the most important tools a freight forwarder needs is communication. Now with the VoIP system, a freight forwarder can make many developments in business communication which will enhance business efficiency and customer satisfaction.

What is Internet Telephony & VOIP?

Internet Telephony is  the communication of voice messages over the Internet, instead of through the public switched telephone network (PSTN). The term “Internet telephony” specifically encompasses VoIP.

VoIP stands for Voice Over Internet Protocol. This is a system by which phone calls are made via the internet, rather than through traditional phone lines.

VoIP technology converts analog audio signals into digital data that can be transmitted over the internet. When a call is made using VoIP, the voice data travels from the caller’s phone to an IP network via an analog telephone adapter (ATA) or IP phone. The data then travels over the internet to its destination, where it is converted back into analog audio signals and heard through a conventional phone.

The VoIP phone system, which is based on internet telephony, offers a number of features to enhance your business communication. Here is a top ten list:

1) Low Cost-Per-Call:

The VoIP phone system eliminates the need for traditional telephone circuits. With VoIP, you can make local and long-distance calls for free or at a very low cost when compared with conventional telephone services. In addition, you can use services like Cargonet Telephony  to make cheap international calls.

2) Service Mobility:

With VoIP, your phone number travels with you wherever you go. This means that you can receive and make calls from any location where there is an Internet connection. You can even take your VoIP phone to another country and still receive calls made to your home or office number with no roaming charges.

3) Conferencing:

The VoIP phone system makes it easy to set up conference calls among several callers simultaneously without the need for special equipment or Infrastructure  such as meeting room speakers or microphones .  Mobile phones can be used to collaborate.

4) Automated Receptionist:

All incoming calls are answered by an automated receptionist that greets callers in the same way they are greeted by a live operator in a traditional phone system. The automated receptionist also provides information about the company and connects calls.

5.Multi-Tasking :

The extension feature enables you to make or receive a call on any number while you are engaged in another call. It also provides extended features   to  get in touch with your Customers, Colleagues  , and Network agents

6. Dedicated Hotline :

You can create a dedicated hotline for your customer service department or sales team by having a single-digit number for your office. This will also help other departments as they will be able to reach the department with ease.

7. Single Network :

As VOIP phone systems use the internet connection, it allows you to connect your branch offices across the globe through a single network without extra investment in other networks like PSTN and ISDN . This helps in maintaining uniformity and consistency in the business operations.

  • 8.Instant communication :

    Client Interaction dedicated line can be given to customers   for instant communications

9.Professional Call recording :

All calls get recorded under a single server irrespective of  multiple branches even  can  access the Active Directory.

10.unified Communication Architecture :

Your sales team can make calls  from our  CargoNet CRM  web application  where all client interaction  will get recorded  under unified Communication Architecture (no need dial a no for interaction   calls initiated by an single click).

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F.A.Q

F.A.Q

Do you have additional questions?

  • It’s not required to maintain Different software for different activities, like to open a docket in one software, for B/L Printing one software and for Accounts in a different one. All are included under one Roof
  • Data of other branches shall be collected and it shall be maintained in the HO as and when required.
  • Multi Location Data Collection Environment (MLDCE)
  • Multi Location Data Integration
  • Consolidated Reports of Branches
  • Customized User Security Levels
  • Document Management System In-built Accounting System
  • In – Built Mailing System
  • Credit Limits for Debtors / Creditors
  • Our Freight forwarding software provides the Red alert of the Brokerage Bills not submitted to shipping lines as well the outstanding of the Brokerage bills which are not Set off.
  • provides the Red alert of invoices that are not billed to the Customers.
  • Provides the consolidated reports based on the Modules and the Branches
  • Provides the Shipment wise Profitability reports based on the Job No’s, Salesman wise, Module wise
  • Provides reports like SOB, Pre-alert, Stuffing, Loading, Transshipment details etc….on a Single Click
  • Provides Consolidated Trial Balance, Profit & Loss, Balance Sheet, Ledger Report, BRS etc….
  • Yes! Provides the Shipment wise Profitability reports based on the Job No’s
  • Provides the Shipment wise Profitability reports based on the Salesman wise
  • Provides the Shipment wise Profitability reports based on the Module wise
Yes! The Reports can export to PDF format, Excel, Word Format etc.
Yes! B/L print outs can be taken in a Single click
  • Yes! User Privileges can be set based on their Profile/Designation.
  • Back up of the Data can be taken in a single click
Freight forwarders provide their customers with a range of services including consolidation, documentation, freight payment and customs clearance. The service is offered by freight forwarders who serve as an intermediary between the shipper and the forwarder’s transportation network.
  • Entering data about each shipment
  • Finding out about rates
  • Finding out about documentation
  • Making bookings
  • Managing quotations

The world is calling, but the struggle with complex international exports can be overwhelming. Shipping software allows you to:

Optimize systems: Automate operations, expand productivity, and increase accuracy.

To achieve global ordering: Track inventory in real time; compatibility with global networks; and make decisions based on data.

Enhanced customer service: Respond quickly, provide clear information, and rise above language issues.

Choose the right freight forwarding software to open your company to global growth.

Choosing the right freight software is like choosing your superhero gear – it empowers you to handle complex logistics and soar to new heights. Here are some basics to ensure your software is a real winner:

Effortless Shipping: Imagine recording, tracking and reporting on shipments with a few clicks. Your software may simplify these processes, freeing you up to focus on bigger things.


Simplified bookkeeping: Creating accurate quotes, invoices, and report cards is unlike paper invoices. Look for software that simplifies paperwork and keeps everything organized.

Strong customer relationships: A robust CRM system in your software allows you to manage customer interactions, send personalized communications, and foster strong relationships – the foundation of any successful business.


Data push decisions: Your software program can be your own record analyzer. Look for features that provide insightful analysis of overall performance, identify trends, and empower your company to make informed choices.


Easy conversation: Does your software play well with others? Integrating accounting, CRM and visit management systems improves information flow and eliminates accounting silos – a huge win for efficiency
By installing those essential components, you equip your logistics with the software muscle needed to overcome any system challenges and achieve breakthrough success

A quantity of steps are worried in integrating and employing freight forwarding software program (CargoNet) inside your commercial enterprise, these encompass: 

Evaluation and Planning: Assess the existing freight forwarding processes in your organisation and discover regions to be stepped forward. Establish your precise requirements and dreams for imposing CargoNet software program application. Develop a plan of implementation along with timeframes, sources and key individuals.

Customization and Configuration: Collaborate with our implementation group in order to personalize the software program in line with the workflows or processes used by your very own organization. Set up configurations, user privileges, in addition to connections to other systems employed across your business enterprise.

Data Migration: Prepare your present day Freight Forwarding statistics for migration into CargoNet. Make certain that statistics is accurate and sound by way of purging it off old data even as formatting it efficaciously

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