Freight Forwarders today are looking at new ways to cut costs and improve business process efficiency. One of the most important tools a freight forwarder needs is communication. Now with the VoIP system, a freight forwarder can make many developments in business communication which will enhance business efficiency and customer satisfaction.
What is Internet Telephony & VOIP?
Internet Telephony is the communication of voice messages over the Internet, instead of through the public switched telephone network (PSTN). The term “Internet telephony” specifically encompasses VoIP.
VoIP stands for Voice Over Internet Protocol. This is a system by which phone calls are made via the internet, rather than through traditional phone lines.
VoIP technology converts analog audio signals into digital data that can be transmitted over the internet. When a call is made using VoIP, the voice data travels from the caller’s phone to an IP network via an analog telephone adapter (ATA) or IP phone. The data then travels over the internet to its destination, where it is converted back into analog audio signals and heard through a conventional phone.
VoIP technology converts analog The VoIP phone system, which is based on internet telephony, offers a number of features to enhance your business communication. Here is a top ten list:.
1. Low Cost-Per-Call:
The VoIP phone system eliminates the need for traditional telephone circuits. With VoIP, you can make local and long-distance calls for free or at a very low cost when compared with conventional telephone services. In addition, you can use services like Cargonet Telephony to make cheap international calls.
2. Service Mobility:
With VoIP, your phone number travels with you wherever you go. This means that you can receive and make calls from any location where there is an Internet connection. You can even take your VoIP phone to another country and still receive calls made to your home or office number with no roaming charges.
3. Conferencing:
The VoIP phone system makes it easy to set up conference calls among several callers simultaneously without the need for special equipment or Infrastructure such as meeting room speakers or microphones . Mobile phones can be used to collaborate.
4. Automated Receptionist:
The VoIP phone system makes it easy to set up conference calls among several callers simultaneously without the need for special equipment or Infrastructure such as meeting room speakers or microphones . Mobile phones can be used to collaborate.
5. Multi-Tasking :
The extension feature enables you to make or receive a call on any number while you are engaged in another call. It also provides extended features to get in touch with your Customers, Colleagues , and Network agents
6. Dedicated Hotline :
You can create a dedicated hotline for your customer service department or sales team by having a single-digit number for your office. This will also help other departments as they will be able to reach the department with ease.
7. Single Network :
As VOIP phone systems use the internet connection, it allows you to connect your branch offices across the globe through a single network without extra investment in other networks like PSTN and ISDN . This helps in maintaining uniformity and consistency in the business operations.
8. Instant communication :
Client Interaction dedicated line can be given to customers for instant communications
9. Professional Call recording :
All calls get recorded under a single server irrespective of multiple branches even can access the Active Directory.
10. unified Communication Architecture :
Your sales team can make calls from our CargoNet CRM web application where all client interaction will get recorded under unified Communication Architecture (no need dial a no for interaction calls initiated by an single click).
