The End user logs into the system with his user name and secure password. He will have simple data entry screen wherein he can enter the problem details. The problem could be related to hardware, software, mailing or any other problem related to the systems. Once this is saved the ticket is booked, a unique ticket number is generated by the system. He can book multiple tickets from the system.
The end user can view the status of his earlier logged problems at any point of time. He can see the date and time of his ticket, the nature of the problem, steps taken to solve the error, Date and time of error fixing etc
Sometimes the end user rise a ticket and later finds out that the problem he had encountered was a temporary one. For example a user finds his browser hanging because of a temporary net disconnection. He has generated a ticket. After some time the browser starts working and he wants to cancel the ticket. The system provides an option for him to cancel his booked tickets.
The Transpole system administrator has a dash board which will display all the tickets generated. Using the dash board the system administrator can detailed information about each ticket like the ticket number, end user ID and name, nature of the problem etc. The dash board displays the tickets based on priorities like Critical, Important and normal ones. Based on the priority the system administrator can frame the time allocation for error handling. The admin dash board also displays the status once the problem is fixed by the staff. He can then cross check the system status with the actual status of the error and approve the status as OK. Then the status is updated in the end user dash board immediately. The admin dash board also displays periodical error status date wise, end user wise, error wise and based on any other customizable parameter specified by Transpole.
The Transpole system administrator can view the tickets generated by the end users immediately after the booking. He will also get an alert from the system whenever a new ticket is booked by any of the end users. The system administrator can then assign the task to any of his subordinates.
The staff dash board displays a list of tasks assigned to him by the Transpole system administrator. He will get a clear picture of what task he has to perform and what are the priority tasks. Staff ticket update Once he has completed the task of error fixing, he can update the system with the details of the error fixing task. Once he updates the system the same is immediately reflected in the system administrator dash board.
The management dash board displays the complete details of all the errors reported and fixed. It will display the status as reported, under process and fixed. The management can get detailed view of the number of errors reported in a week, time taken to fix the errors, number of man hours spent on fixing the errors, the status of each ticket etc
The end user can view the status of his earlier logged problems at any point of time. He can see the date and time of his ticket, the nature of the problem, steps taken to solve the error, Date and time of error fixing etc
The system has an extensive array of reporting system which gives details of ticket booking. Ticket wise and summary reports can be generated from the system. The management gets a summary report on the number of hours spent for error fixing for a period of time. This will help then in taking decisions about taking preventive steps to avoid some of the commonly and repeatedly occurring errors. This will help to
The world is calling, but the struggle with complex international exports can be overwhelming. Shipping software allows you to:
Optimize systems: Automate operations, expand productivity, and increase accuracy.
To achieve global ordering: Track inventory in real time; compatibility with global networks; and make decisions based on data.
Enhanced customer service: Respond quickly, provide clear information, and rise above language issues.
Choose the right freight forwarding software to open your company to global growth.
Choosing the right freight software is like choosing your superhero gear – it empowers you to handle complex logistics and soar to new heights. Here are some basics to ensure your software is a real winner:
Effortless Shipping: Imagine recording, tracking and reporting on shipments with a few clicks. Your software may simplify these processes, freeing you up to focus on bigger things.
Simplified bookkeeping: Creating accurate quotes, invoices, and report cards is unlike paper invoices. Look for software that simplifies paperwork and keeps everything organized.
Strong customer relationships: A robust CRM system in your software allows you to manage customer interactions, send personalized communications, and foster strong relationships – the foundation of any successful business.
Data push decisions: Your software program can be your own record analyzer. Look for features that provide insightful analysis of overall performance, identify trends, and empower your company to make informed choices.
Easy conversation: Does your software play well with others? Integrating accounting, CRM and visit management systems improves information flow and eliminates accounting silos – a huge win for efficiency
By installing those essential components, you equip your logistics with the software muscle needed to overcome any system challenges and achieve breakthrough success
A quantity of steps are worried in integrating and employing freight forwarding software program (CargoNet) inside your commercial enterprise, these encompass:
Evaluation and Planning: Assess the existing freight forwarding processes in your organisation and discover regions to be stepped forward. Establish your precise requirements and dreams for imposing CargoNet software program application. Develop a plan of implementation along with timeframes, sources and key individuals.
Customization and Configuration: Collaborate with our implementation group in order to personalize the software program in line with the workflows or processes used by your very own organization. Set up configurations, user privileges, in addition to connections to other systems employed across your business enterprise.
Data Migration: Prepare your present day Freight Forwarding statistics for migration into CargoNet. Make certain that statistics is accurate and sound by way of purging it off old data even as formatting it efficaciously
