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Let AI Handle the Repetitive Work Behind Every Shipment

Freight teams spend a lot of time reading emails, preparing quotes, entering shipment data, checking documents, following up with customers and updating job records.
CargoNet AI Freight Agents take care of these repetitive tasks so your team can spend more time on customers, shipments and business growth.
Automate work across sales, bookings, documentation, operations, tracking and finance from one freight management platform.
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What Is an AI Freight Agent?

An AI Freight Agent is a digital assistant that can understand freight-related information and help complete routine tasks. For example, when a customer sends an RFQ, the agent can read the request, identify shipment details, help prepare the quotation and flag anything your team needs to review.
Instead of your employee doing every step manually :
  • Customer Request
  • AI Understands
  • AI Processes
  • CargoNet Updates
  • Team Reviews
Your employees remain in control. AI takes care of the repetitive steps.
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Where Does Your Freight Team Lose Time?

Think about a normal working day. Your team may have to:
  • Open dozens of customer emails
  • Prepare multiple quotations
  • Check booking details
  • Search through documents
  • Enter the same shipment information into different screens
  • Update shipment milestones
  • Answer routine customer questions
  • Follow up on old quotations
  • Check pending jobs
One task may take only a few minutes.
Multiply that by hundreds of shipments and thousands of transactions, and the lost time adds up quickly.

AI Agents for Freight Sales

Multiply that by hundreds of shipments and thousands of transactions, and the lost time adds up quickly.
A customer shouldn’t have to wait hours because your sales team is busy entering data. CargoNet AI can help your sales team process RFQs faster by:
  • Reading incoming enquiries
  • Extracting cargo and shipment details
  • Organising RFQ information
  • Supporting quotation preparation
  • Tracking quote status
  • Identifying quotations that need follow-up
  • Helping sales teams prioritise opportunities
Spend less time preparing quotes and more time closing business.
Explore AI Sales Automation
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AI Booking Agent

Move From Booking Request to Job Faster
Booking information can arrive in different formats and through different channels. AI can help your team capture the important information and move it into the right freight workflow. It can help with :
  • Booking request processing
  • Shipment data extraction
  • Information validation
  • Job creation
  • Missing-data identification
  • Workflow triggers
  • Team notifications
Less typing. Fewer repetitive steps. Faster job processing.
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AI Documentation Agent

Reduce the Manual Work Behind Freight Documents
Documentation is one of the most time-consuming parts of freight forwarding. AI can help your team work with information contained in:
BLs • AWBs • Commercial Documents • Shipment Documents • Customer Requests
It can assist with extracting information, checking data and identifying missing details before the process moves forward.

The result?
Less manual entry and fewer avoidable mistakes.

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AI Shipment Tracking Agent

Keep Customers Updated Without Chasing Every Shipment
Customers want visibility throughout the shipment journey. Your team shouldn’t have to manually check every milestone and send every routine update. AI can help monitor shipment information and support:
  • Milestone updates
  • Delay alerts
  • Customer notifications
  • Exception identification
  • Follow-up tasks
Your customers stay informed while your operations team focuses on exceptions.
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AI Follow-Up Agent

Don’t Lose Business Because Someone Forgot to Follow Up
A quotation sitting unanswered is a potential customer waiting for attention. AI can help your sales team identify:
  • Quotes waiting for a response
  • Unanswered enquiries
  • Customers requiring follow-up
  • Delayed sales activities
  • Pending actions
Give your sales team a clearer list of who needs attention next.
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AI Finance Agent

Make Freight Billing Less Manual
Finance teams need accurate information from every shipment. CargoNet AI can assist with repetitive finance activities such as:
  • Checking billing information
  • Identifying missing charges
  • Supporting invoice preparation
  • Connecting job and financial information
  • Highlighting exceptions
  • Supporting receivables follow-up
Better visibility. Less repetitive checking.
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one AI Workflow From Sales to Finance

CargoNet AI Freight Agents can support the complete freight lifecycle.
01

Customer Enquiry

02

RFQ & Quotation

03

Booking

04

Job Creation

05

Documentation

06

Shipment Tracking

07

Customer Updates

08

Billing & Finance

Your freight data stays connected while AI helps move the work forward.

What Makes AI Freight Agents Different ?

Traditional automation works well when every input follows the same predefined pattern. Freight forwarding isn’t always that predictable. Customers send different emails. Documents have different formats. Shipment information changes. Exceptions happen. AI can help your team work with this less-structured information while your defined business rules and approval processes remain in place.
Automation handles the routine. Your people handle the judgement.
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What Can Your
Business Gain?

The biggest benefit isn’t simply “using AI.” It’s recovering the time your employees currently spend on repetitive work.
For example:
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15

employees

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× 2

hours/day of repetitive work

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× 22

working days

That’s 660 employee-hours per month spent on activities that may contain automation opportunities. Your actual opportunity will depend on your processes and workload.
Find Your Potential AI Savings
Calculate My AI ROI

Make the Biggest Difference
Find Where AI Can

You don’t need to automate everything at once. Start by identifying the freight processes where AI can save time, reduce manual work and improve productivity.
Look for workflows that are:
  • Repetitive and manual
  • High volume
  • Time-consuming
  • Data-heavy
  • Standardised or rule-driven
  • Prone to errors and delays
Gain-Knowledge

Get Your Free
AI Freight Assessment

Discover where AI can make the biggest impact across your freight operations.
Your assessment can identify:
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AI Opportunity Score

See where AI could create the most value in your current processes

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Automation Opportunities

Find repetitive tasks that could be automated.

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Productivity Potential

Identify where your team could save valuable working hours.

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AI Use Cases

Discover practical AI opportunities across sales, operations and finance.

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Potential ROI

Estimate the potential business value of AI automation.

Get My Free AI Opportunity Score

AI Built Around Freight Forwarding

CargoNet isn’t a generic AI chatbot added to a business application. Its AI capabilities are designed around freight processes such as:
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Sea Freight

Import • Export • Booking • BL • Shipment Tracking

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Air Freight

Import • Export • MAWB • HAWB • Tracking

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Sales

RFQ • Quotation • Follow-Up • Customer Management

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Operations

Jobs • Documentation • Shipment Processing

Customs

Import • Export • Clearance Workflows

Finance

Charges • Invoicing • Receivables • Job Profitability

Who Should Use AI Freight Agents ?

Freight Forwarding CEOs

See where AI can improve productivity and help your business scale.

CFOs

Identify opportunities to reduce repetitive administrative costs and improve financial control.

Operations Managers

Reduce manual processing and give your team more time for exceptions and customer issues.

Sales Managers

Speed up quotation handling and improve follow-up.

Freight Operations Teams

Spend less time entering data and checking routine updates.

Frequently Asked
Questions

What are AI Freight Agents ?
AI Freight Agents are digital assistants designed to help freight forwarders automate repetitive activities such as RFQ processing, quotations, bookings, documentation, tracking, customer updates and finance-related workflows.
AI can reduce repetitive data entry, process information from emails and documents, support workflow execution, identify pending tasks and help teams respond to customers faster.
AI can assist with RFQ processing, extracting shipment details, organising quotation information and tracking follow-ups. Your business rules and approval process can remain in control.
AI can extract relevant information from freight documents and assist with data validation, reducing the amount of information employees need to enter manually.
Yes. AI can work with shipment milestone information to support automated notifications, alerts and customer updates.
The objective is to reduce repetitive administrative work, not remove the expertise of your freight team. AI handles routine activities while employees can focus on decisions, exceptions and customer relationships.
There isn’t one fixed number. Savings depend on shipment volume, employee workload, current software, processes and how much work can be automated. A company-specific assessment provides a more realistic estimate.
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Feedback & Reward program

Submit the Feedback and avail the Rewards.

1. Your satisfaction & reliability on CargoNet ?

2. Your Rating on Support & co-ordination team?

3. Satisfaction on the look and feel of CargoNet ?

4. Please specify any 2 best features that you feel more helpful in CargoNet?

5. Please specify any 2 best reports that you are taking on regular basis?

6. Are you using Copy Job option in CargoNet Software?

7. Are you using Automatic DSR (Daily Status Report) Option? It automatically sends reports to customer about the shipment status

8. Are you using Automatic Outstanding Reports option? Period Auto outstanding reminders to customer

9. Any other thoughts to improve in CargoNet? Please share.

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